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Information about the FTC’s COPPA enforcement actions, including the amounts of civil penalties obtained, can be found by clicking on the Case Highlights link in the FTC’s Business Center. COPPA gives states and certain federal agencies authority to enforce compliance with respect to entities over which they have jurisdiction. First, until you get your website or online service into compliance, you must stop collecting, disclosing, or using personal information from children under age 13.If, after reviewing the FTC’s online materials, you continue to have specific COPPA questions, please send an email to our COPPA hotline at Coppa Hot [email protected] You also may call our toll free telephone number, (877) FTC-HELP, to submit your complaint to a live operator.COPPA applies to personal information collected online by operators of both websites and online services.FTC Report: Protecting Consumer Privacy in an Era of Rapid Change: Recommendations for Businesses and Policymakers (Mar. The FTC also has issued a number of guidance documents for teens and their parents. Finally, as the FTC made clear in the amended Rule, the passive tracking of children’s personal information through a persistent identifier, and not just its active collection, also is covered by COPPA. However, an operator of a general audience site or service that chooses to screen its users for age in a neutral fashion may rely on the age information its users enter, even if that age information is not accurate.In some circumstances, this may mean that children are able to register on a site or service in violation of the operator’s Terms of Service.